General info: In addition to posted fees, other minimum fees and costs may apply during Holidays. We feed Iams Food and prefer that you do not bring
your own food. If you do bring your dog’s own food, it must be in a sealed plastic or metal container labeled with your dog’s name. The price remains the
same. Exercise: Dogs are allowed to exercise in the Exercise Area two to three times each day. Please advise us if your dog can NOT play with other
compatible dogs. Otherwise, we allow compatible dogs to exercise briefly together when appropriate while we are taking care of dogs.
Vaccinations: Dog must be up to date on Rabies and Parvo/Distemper boosters and you must supply proof of vaccinations. This is a State Requirement. All
Puppies under the age of 6 months and all NEW incoming dogs must have proof of a negative fecal sample within 30 days prior to boarding. Adult, returning
dogs should have a negative fecal each year. Dogs should also be on a Veterinarian supplied Heartworm Preventative as well as Flea and Tick prevention
seasonally. Please help us keep Shadowland Disease and Parasite Free.
Drop off & Pick-up: No drop offs or pick-ups before 9:30 a.m. Hours are between 9:30-10:30 AM and 5:00-6:00 PM, Monday thru Saturday. Closed
Sundays and Holidays. If you have an emergency, please call to ask if we can take your dog at an alternate time-a $20.00 charge applies for all approved,
planned alternate pick-up or drop off times. Unplanned outside of regular hours = $100.00 charge. All other special arrangements are subject to fees of
Cancellations: Please make reservations well in advance, if possible. Holidays can and do fill up quite early. Likewise, make any cancellations promptly.
We reserve the right to bill customers for cancellations made less than 48 hours in advance. We are often unable to fill a boarding space at the last minute after
having turned down numerous requests because we are full. We also reserve the right to ask for a credit card number to hold your reservation during our peak
times of the year.
Entering Kennel: All dogs are required to be leashed or crated when on the kennel property. If we are open for business, the front door will be unlocked
and the sign will say Open. If no one is in the entry way, knock on the kennel wing doors, but please do not enter unattended. We are not responsible for
any incidents that happen due to negligence of customers. Entering the kennel without a staff person in attendance is potentially dangerous and we insist that
you not do this. Dogs are occasionally allowed free time in the kennel wing and may be loose upon entering. Loss of that dog or injury to humans or canines is
always a possibility. If it appears no one is in attendance, please call first if you have a phone or, go to the burgundy door on the south side of the big building,
our home, and knock. If it appears that no one is there, please wait at the boarding kennel or call one of the other numbers on the door, as it could be that we
have been somehow delayed or are in an emergency situation.
Bedding: CLEAN bedding is allowed. Bedding is at risk of being destroyed by the dog next to yours, so please be prepared for damage or loss. If you bring
bedding, it must be freshly washed. Bedding will be removed at the discretion of the kennel. We can also provide a towel or blanket for your pet. Crates for
small dogs are allowed in their runs.
Toys, Chews… As with bedding, make sure you are willing to part with toys you bring as they can be destroyed. We encourage you to bring or purchase
safe chew toys/bones for your dog to help relieve stress during their stay. Toys that are, in our opinion, not safe will be removed. Please, no more than 3 toys
Collars: Flat buckle collars with one or two tags are recommended if your dog wears a collar. Your dog does not need to wear any collar. Excessive tags or
loosely attached tags are prone to catch on chain link and are not recommended. Training collars such as chokes and prongs are not allowed on the dog in
Crating: Dogs will be housed in individual runs. Smaller dogs could be crated if we have no available runs. Crated dogs receive plenty of attention and are
exercised a minimum of three times daily. Any dog might be crated during its stay for any of the following reasons among other things at the kennels discretion:
Continual urination/defecation in interior run area. Destruction of kennel or dog door. Fighting/antagonizing with other dogs. Separation anxiety that causes
behavior that could be harmful to the dog. Excessive barking. Routine cleaning.
Food and Water: We feed twice daily. Fresh water is always available. It is common for your dog to miss a meal or several meals while being boarded. It is
also somewhat common for them to develop loose stools. This can be due to stress. These symptoms of stress usually resolve quickly on their own as the dog
acclimates. Feeding your dog a quality, premium food can greatly reduce your dog’s symptoms of stress. We have great success with Iams as a food your
dog will board well with even if switching from another food. We encourage you to allow us to feed your dog unless they are on a prescription diet.
Aggressive dogs: The kennel will not tolerate aggressive dogs. We reserve the right to refuse service and/ or handling of aggressive dogs. If your dog
threatens to bite, it may be considered aggressive. Decisions on this are final.
Male dogs and Bitches in season: Male dogs are expected not to ‘mark’ inside the housing units. Repeated incidence of this will require the dog to be
crated or housed in an exclusively outdoor unit. Bitches in season will be crated during their peak period. The charge for boarding bitches in season is $25.00
each day she is in season.